PRIVACY STATEMENT SHIPPING COMPANY VOLENDAM MARKEN EXPRESS

CONTENTS

  1. General
  2. Personal data that we process
  3. Your rights

1. GENERAL

Shipping company Volendam Marken Express is located at Haven 39 1131EP in Volendam. For more than 80 years the Volendam Marken Express has been a popular means of transport for both residents and tourists. Several boats sail daily across the Gouwzee from the port of Volendam to the nearby peninsula of Marken. Shipping company Volendam Marken Express is responsible for the processing of personal data as stated in this privacy statement.

Contact details:
https://www.markenexpress.nl
Haven 39
1131EP
Volendam, the Netherlands
+31299363331

Mr. D. Sta van Uiter is the Data Protection Officer of Rederij Volendam Marken Express and can be reached via info@markenexpress.nl.

The text of this privacy statement is subject to change. This version was last revised on 13-03-2020. In order to keep up to date with our activities, we advise you to consult this privacy statement on a regular basis.

2. PERSONAL DATA THAT WE PROCESS

Rederij Volendam Marken Express processes your personal data because you make use of our services and/or because you provide these data to us yourself. These personal details will only be used for the provision of the services necessary for the processing of your payment and the administration surrounding it.

Below you will find an overview of the personal data we process because you make use of our services and/or because you provide these data to us yourself:

  • First and last name, insertion
  • Address details (optional): Street, house number, possible addition, zip code, city and country
  • Telephone number (optional)
  • E-mail address
  • Bank account number and payment method

Recording and processing of customer data

Rederij Volendam Marken Express requires a legally valid reason, also referred to as a legal basis, for the use of your data. For all services that are necessary to enable you to make use of our offered services, use is made of the principles of “consent” and “legitimate interest”. Only the personal data that you have provided directly or of which it is clear that they have been provided to us will be stored and used for our services.

Special and/or sensitive personal data that we process

It is not the intention of either our website or our services to collect information about website visitors under the age of 16. Unless they have parental or guardian permission. However, we cannot verify whether a visitor is over 16 years of age. We encourage parents to be involved in their children’s online activities in order to prevent the collection of information about children without parental consent. If you believe that we have collected personal information about a minor without that consent, please contact us at info@markenexpress.nl and we will delete that information.

For what purpose and on what basis we process personal data

Rederij Volendam Marken Express processes your personal data for the following purposes:

  • Processing your payment
  • To be able to call or e-mail you if this is necessary to carry out our services
  • To send your purchase digitally in the form of a receipt and barcode
  • Sending our newsletter if you have subscribed to it to inform you about our services, promotions and news
  • Rederij Volendam Marken Express analyses your behaviour on the website in order to improve the website as well as the services and to tailor the range of products and services to your preferences.
  • Inform you about changes to our services and products
  • Allow you to create an account

How long do we keep your personal data?

Rederij Volendam Marken Express does not retain your personal data longer than is strictly necessary to achieve the purposes for which your data are collected. In this case it means that Rederij Volendam Marken Express will send you all the necessary messages regarding your order.

Sharing personal data with third parties

Rederij Volendam Marken Express will not sell your details to third parties and will only provide them if this is necessary for the execution of our agreement with you as a customer or to comply with a legal obligation. We enter into a processing agreement with companies that process your data on our behalf in order to ensure the same level of security and confidentiality of your data.

Cookies, or similar techniques, that we use
Rederij Volendam Marken Express takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification.

The website of Rederij Volendam Marken Express makes use of functional, analytical and tracking cookies. Your consent is required for this. If you give permission for this, for example via a cookie bar at the top or bottom of the website, or if you click through to a second page of the website and give permission in this way, cookies are placed.

Functional and analytical cookies

A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone the first time you visit this website. Rederij Volendam Marken Express uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website work properly and to optimize it. In addition, we place cookies that track your surfing behavior, so that we can offer customized content and advertisements.

Social media:
The website of Rederij Volendam Marken Express includes buttons to share web pages via social networks such as Facebook, YouTube, Instagram and LinkedIn. These buttons use pieces of code from these social media platforms. When web pages are shared with these buttons, cookies are placed.

For more information about what these social media platforms do with your (personal) data that they process via cookies, please refer to their own privacy statements. Rederij Volendam Marken Express has no influence on this.

  • Facebook
  • YouTube (Google)
  • Instagram
  • LinkedIn

Newsletter

We want to keep you informed about interesting news, winnings, offers, etc. We do this for example through our newsletter. You will receive this newsletter if you have indicated that you wish to receive it in your account or after signing up for the newsletter via our website. The newsletter can be requested by anyone via the website. The content of the newsletter can be tailored to your preferences. You can manage these preferences yourself by using the ‘manage my preferences’ functions at the bottom of every mailing. Unsubscribing from the newsletter can be done via the unsubscribe button at the bottom of every mailing.

Contests and actions

Through various channels you can take part in competitions and actions on your own initiative. The personal details that are processed are necessary to keep you informed about the results and to be able to pay out prizes when you have won a prize. Your details will only be shared with others if this is necessary for the implementation of the competition/action.

Business communication

Through the contact form on our website, you can contact us, for example, to rent a boat, to organize a private or business event or a day out with a large group. We will use this information to process your request and to maintain business relationship management.

Miscellaneous

Rederij Volendam Marken Express has to deal with legal obligations, as a result of which we have to retain your personal data. Think of tax or accounting obligations. Here, too, we handle your personal data with care and data will be deleted as soon as we no longer have a (legal) obligation to store your data.

3. YOUR RIGHTS

Finally, we would like to inform you about your rights

Managing your cookies
You can unsubscribe from cookies at any time by setting your internet browser to no longer store cookies. You can also delete any information previously stored in your browser settings. For an explanation, see this link. You can also use the Google Analytics Opt-out Browser Add-on to ensure that Google Analytics cannot use your data. Finally, you can manage cookies in your web browser or via the step-by-step explanation of the Consumers’ Association.

View, modify or delete data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal details by Rederij Volendam Marken Express and you have the right to data transfer. This means that you can submit a request to us to send the personal details we have in our possession in a computer file to you or another organization named by you.

You can send a request for inspection, correction, deletion, data transfer of your personal data or request to withdraw your consent or objection to the processing of your personal data to info@markenexpress.nl.

To ensure that the request for inspection has been made by you, we ask you to enclose a copy of your proof of identity with the request. In this copy, make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Burgerservicenummer (BSN) black. This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks.

Rederij Volendam Marken Express would also like to point out that you have the opportunity to submit a complaint to the national supervisory authority, the Personal Data Authority. This can be done via the following link.

Finally, how do we secure your personal information?

Rederij Volendam Marken Express takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is not properly secured after all, or if there are indications of misuse, please contact our customer service or via info@markenexpress.nl.

Volendam Marken Express shipping company, version 13-3-2020